I had recently been in contact with Karlene regarding post-sales service on one of your products, and her professionalism as well as attention to detail thoroughly impressed me. Having dealt with McMaster-Carr as well as other suppliers in the past, Babco has managed to blow them out of the water in terms of service. While lead times on tools may be slightly longer, having the ability to deal with people as competent as Karlene makes them worth the wait. Please be assured that you have earned a repeat customer in me.
You live up to your promise! When I ordered, I realized I had the option to take a membership, but did not investigate it. I endorsed the buy price and fully expected to pay the uplift without intervention. Your email footer says that Babco intends to exceed expectations. You did exactly that. I appreciate you giving me a great deal on a minor order. I will also tell my peers about my good experience with Babco.
I would just like to thank you and thank Karlene for her great customer service she provided me with. I appreciate the quick responses and availability of information, and will be dealing with you guys again because of it! :)
My wife and I own a progressive auto repair shop with six techs, that maintains and repairs all makes and models of new and used vehicles. We have purchased equipment from Babco Tools for sometime now and the company has always been helpful in making the correct choices. We first purchased a transmission flush machine and have done hundreds of flushes with never any problems. The staff are there to help no matter what you need. I have been happy with their service through out the years.
I just wanted to let you know that Karlene recently sold me a Mini Ductor II, and how pleased I am with both the tool and the help I received from Karlene. Your website listed only the miniductor original, not the upgraded version. I didn't realize this until after the sale was completed, however. I emailed Karlene, and she said she would get back to me if she was able to source the upgraded version. Within the day, Karlene had sourced the better tool, and asked if I would like to cancel my original order and go with the upgrade. We did just that, and the tool arrived within the time frame stated on your website.
The internet can be a scary place sometimes, and it was really nice to deal with a company that does what it says it will do. Good luck in your endeavour.
I purchased a membership with Babco Tools in October 2008,since then I've purchased and replaced items stolen, worn out, or lost, and had on my add buy list. Thanks to Nicole, Justin, and the other members of Babco staff, I know I have saved 30 - 52% on my purchases.
I have jobber status with eleven corporations that I've dealt with over 35 years, pertaining to the auto trade. Through Babco and the friendly and knowledgeable staff, I'm impressed and tell other tradesmen I know to check and see the savings available, through membership with Babco Tools.
I got my shipment of tools and equipment today, way earlier than promised. The quality is excellent, better than I expected, and of course great helpful, knowledgeable, patient service from you and the rest of the staff at Babco Tools.
Burnaby, British Columbia
The whole experience with Babco Tools has been great. There is online access to a lot of tools and they are only a phone call away to assist with any questions. It is "sweet" not having to pay retail prices!
Babco Tools is very efficient at responding to our needs. We receive our tools and equipment quickly. We also find the prices are the lowest in the area for the tools that our business requires.
Babco Tools has been a money saver compared to the tool trucks or stores!
Half of the tools from Mag are just retagged with their logo and are available from Babco at a cheaper price. Plus Blue Point Tools are the same thing, the only difference is the price.
Once I started getting tools from Babco all the other technicians could not believe the prices I had paid and since then they have ordered tools from Babco as well.
Customer service is in a league of its own and Babco Tools has been a pleasure to deal with. I would highly recommend Babco Tools to any technician, shop or hobbyist that is tired of dealing with the middle man!
Dealing with your company was excellent. You were friendly, polite and very helpful. The install was professionally done. Chris is a very nice person and he knows what he is doing. I will definately recommend Babco to anyone who is in the market for a hoist or any other tools. Keep up the good work.
Port Coquitlam, BC